Between slow update data transfer, busy servers, horrible software updates fees, communication drops between scanner and vehicle ECM, and customer service that seems incapable of resolving even minor problems.

unfortunately, it sound to me that with autel its impossible to get real help.

My issue is Since the purchase of the machine, and I am having problems with the vehicle scanning and even some vehicles are not existed in the most updated softwares and had sent an email to the technical department for more than a month and after a week they responded and the reply was "VIN no. is not yet developed, We will inform you once it is developed. If this vehicle needs to be fixed urgently, you might need to try other tools. the vin is for Toyota aurion 2008 "6T1BK42K08X914907".

today we received a new update for Toyota and the problem is not solved yet, why should the customer bears the cost of waiting even though the scanned vehicles were manufactured between 2008 and 2012, which means the autel software doesn't match the average range of Toyotas in the roads.

If the program is incomplete and does not include the sale of cars, why should customers bears the developing and the usefulness of a technical support department is unable to find a quick solution to the customer and why customers are responsible for sending many issues to the technical section of their problems without a positive return them  ex. free software updates??

I think autel must reconsider the company's policies as this is proof of the failure of the program and will undoubtedly lead to a loss of trust between the company and customers and such message to customer "If this vehicle needs to be fixed urgently, you might need to try other tools" is a clear sign that this company is not professional and in need for LONG time to find the right way to the solution.

Thank you

First : Fine Autel, would you please let me know what are the other information you need about the said car so I can get them for you?

Second: I noticed that many GCC vehicles are not supported by autel and that was never mentioned in anywhere in autel marketplaces.

Third: I have a message to autel, and I wish that they will give it some considerations, when a customer decided to purchase autel machine for 2000$+ plus 900$ for software updates he expectes that this machine will solve out his customers vehicles issues or at lease most of them not only for US vehicles, but for all vehicles all over the world.
But many customers findings are autel machine can do only what other normal scan tool can do for 200$.

I'm telling that based on more than 70 vehicles inspections with "vin decoding failed" while other scanners like ex. AUTOBOSS can do it so fast with much cheaper price.

I wish o hear that autel found right solution to satisfy the customers WORLDWIDE and that will surely increase the marketing margin to high level.

Thank you.